Feedback from my supervisors

Our assistant branch manager and my direct supervisor, the service manager, are having one-on-one meetings with each teller for two weeks now.

This is an effort to alleviate the customer service in our branch as recent surveys from customers have not been satisfactory.

I was the first teller to be talked to. I was nervous as my service manager previously gave me a feedback that she noticed that I usually start my transactions with a very seriuos mood, but I warm up in the middle of it. She encouraged me to always start with a smile. I found that suggestion helpful as I've had mostly "4" surveys, instead of "5", which is perfect and is the target.

To my encouragement, they really said a lot of good things about me. Hmmm...actually, one of Dale Carnegie's principles in "How to win friends and influence people," comes to mind. When you're wrong admit it.

I told them that I really liked that my supervisor gave me feedback about how I look when doing the transactions. In my heart of hearts, I truly want to deliver great customer service, but there may be gestures, habits I've formed that are not very welcoming -- which I'm not aware of. Seeing my self through others eyes was a much needed help.

Having started our talk that way, I guess they just felt the need to lift my spirits. They told me that I take my job to heart. I am sincere in what I do and serious in excelling at my job. My assistant branch manager told me that I am fearless. I take what is suggested or given to me and I do it right away. I am not afraid to try new things.

I also made some suggestions on how I think we can rally our whole team behind the "WOW!" service and they exclaimed that may be I should be the "WOW!" champion. My service manager said that already, she is noticing some leadership potentials showing up.

It was a great day for me. Getting positive feedback and constructive criticism from my supervisors was the fuel I needed to get excited about my job. I hope my supervisors realize how much they empowered me by lavishing me with praise.

Just thought I should share.